Acta Psychologica Sinica

Abstract

A criterion is a sample of performance (including behavior and outcomes), measured directly or indirectly, perceived to be of value to organizational constituencies for facilitating decisions about predictors or programs. Overviewing precursors’ researches about criteria, one conclusion can be drawn that when criteria are used, we should use multiple criteria. According to this, we put forward two hypotheses: (1) Every criterion can’t correlate with all work behaviors. (2) Not only judgemental measurement criteria, but also nonjudgemental measurement criteria should be used in performance appraisal. Using critical incident technique, we analysed salesperson’s job in the machinery factory, collected a series of anecdotes of job behavior (collected from supervisors and salespersons) that described especially good or especially poor job performance, and summed up relative work behavior samples. Organizing these sale behavior samples and other behavior samples, we developed a self-rating forced-choice scale for salesperson’s performance appraisal. After that, we collected six kinds of judgemental measurement criteria and ten kinds of nonjudgemental measurement criteria. Judging the correlation between judgemental measurement criteria, nonjudgemental measurement criteria and behaviors in forced-choice scale, and selecting criteria and work behavior samples, we found that all criteria were correlated with at least one work behavior sample and those work behavior samples which significantly correlated with every criterion were not the same as one another. So it verified the hypothesis (1) We also found that only four work behavior samples were correlated with judgemental measurement criteria and nonjudgemental measurement criteria. Other work behavior samples either correlated with judgemental measurement criteria or nonjudgemental measurement criteria. So hypothesis (2) also was verified. Moreover, the factor analysis of judgemental measurement criteria and nonjudgemental measurement criteria also verified the hypothesis 2.

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