Abstract
A mail survey of college faculty and staff on the use of library electronic technologies and resources was conducted to evaluate users’ information needs, expectations, and the quality of services. The study revealed that the college library held a vital role in providing information access to the campus community, and the Internet was increasingly becoming a very important source for information. The majority of respondents were satisfied with the Olin Library services. To meet faculty and staff’s needs and expectations requires library information service professionals to seek new and better ways to deliver value-added information services to library users.
| Keywords: | User surveys; Library user services; Academic libraries |
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