Journal of Educational Media and Library Sciences


Vol. 43 No. 1 , Pages 1 - 28 , 2005

An Analysis for Library Service Quality Indices of Technological University (Article written in Chinese)

Tai-Kuei YU & Guey-Sen WU

Abstract

Library plays an increasingly important role in the age of knowledge-based economy. With the prosperity of the Internet, technological university readers need variously and rapidly search information, conveniently retrieve various information and knowledge sharing facilities. Hence, current models for measuring service quality of library are perceived as inapplicable as they are targeted primarily towards traditional library contexts. The main purpose of this study is to develop a comprehensive model and instrument for measuring library service quality in the Internet context. This study reviews the literature relating to service satisfaction, information service quality and library service quality, then proposes six exploratory dimensions of library service, including person service, easeful retrieval systems, conveniently get information service, information retrieval facility service, electric journal reference service, and collecting resource service. Based on these six dimensions, collecting 469 valid samples from one public and one private technological universities construct a cross validity model for measuring technological university library service quality. Through exploratory and confirmatory factor analysis, evidence of reliability and validity of the proposed model is presented. Finally, we compare the library service quality indices of these technological universities conclude this study by discussing limitations and implications for research and management practice.

Keywords: service quality; library; cross validate

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