Journal of Educational Media and Library Sciences


Vol. 44 No. 3, Pages 311 - 326, 2007

A Study on the Factors That Influence ADSL Customer Brand Switching Intention (Article written in Chinese)

Chia-Ling HO & Chaoyun LIANG

Abstract

This study is aimed at exploring the influence of product promotion, brand loyalty, and personal income on the brand switch intention. The method used in this study is a two-version questionnaire distributed to the ADSL users in Taiwan through Intrnet [sic]. The research findings are as follows: 1. No matter how high their brand loyalty and personal incomeare [sic], the ADSL customers will pay more attention on the price promotion; 2. To the ADSL customers whose brand loyalty and personal incomeare [sic] are low, both price promotion and non-price promotion are effective to their brand swithing [sic] intention.

Keywords: brand switch; brand loyalty; promotion; ADSL

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