Abstract
This paper used a case instruction in a statistics course to investigate how to apply the ideas of total quality management (TQM) to the teaching and learning process. The participants are eighty-nine students from two classes enrolled in a business statistics course at the School of Administration of a university of education. With the nonequivalent pretest-posttest design, the experimental results appear that the experimental class that was exposed to TQM instruction has a significantly higher test achievement and instructional satisfaction than the control class that received traditional expository teaching. The results indicate that the TQM teaching and learning strategy can positively contribute to students’ learning achievement and instructional satisfaction in statistics courses. However, it must take some time for students to adapt a new teaching and learning strategy such as TQM, and their learning performance will be gradually improved. From the perception of students, over ninety percent of the students express that the implementation of TQM teaching and learning strategy is successful.
| Keywords: | instructional satisfaction; learning achievement; statistics; total quality management |
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