1. How should I apply for my course?

Your course will be automatically created and assigned by ITSC.

2. We are from programme office/ department office. What should we do in order to let the teacher make use of the Blackboard system?

The course will be automatically created and assigned to the corresponding teacher by ITSC.

3. We are from programme office/ department office. How can I/student be set as teaching assistant to manage the courses website in the Blackboard system?

Please send the request to elearning@cuhk.edu.hk

4. Why do my course show "Unavailable"?

All courses in blackboard are "unavailable" by default. To set to be "available", please refer to the link http://elearning.itsc.cuhk.edu.hk/blog/?tag=availability

5. How do I import the course student list into my course?

The student list will be automatically imported. Any change during the Add/Drop period will be updated in the midnight, with consistence to the records in the university. If necessary, teacher can send the request by email elearning@cuhk.edu.hk.

6. What is the size limit of my course site? What is the maximum file upload size?

The maximum size of each course site on CU eLearning System (Blackboard Learn) is 2GB and the size of each uploaded file should not exceed 200MB.  Course archive/restore will fail if the size of your course site exceeds the limit.

7. How to add/remove students in the courses?How to assign teaching assistant?

With the "CUHK User Management Tool" in the Blackboard system,  you can now manage users in your course sites following instructions at http://elearning.itsc.cuhk.edu.hk/blog/?p=2842.

8. I have an existing course in the Blackboard system. How can I reuse my materials in the coming year?

All the course content will be archived and kept for two years.  ITSC can help you copy materials from your old course sites to your new course sites.  Please send the request to elearning@cuhk.edu.hk with the following information.

9. How do I make my course available to students?

Steps to set availability of a course:

1. On the Control Panel, expand the "Customization" section, and select "Properties"
2. Under  "Set Availability", select "Yes" to make the course available to students.
3. Click "Submit".

1. Access "Full Grade Center
2. Go to the Assignment column, click the Contextual Menu
3. Choose Assignment File Download
4. On the Download Assignment page, select student submissions to be downloaded. You can select individual submissions or all of them at once.
5. Click Submit
6. Click the link Download assignments now to download the packaged zip file to your local drive.

11. How can I create a website in the blackboard for non-teaching events/organisations?

Such request will be considered case by case.  Use of the new CU eLearning System must be teaching & learning related.  Please submit the request via elearning@cuhk.edu.hk.

12. I am a part-time lecturer. How can I apply for a login account?

If the part-time lecturers are under CU employment, he/she does not have to apply for CWEM accounts.  The PT lecturers only have to collect their Computing Accounts Information (CAI) slip following instructions on http://www.cuhk.edu.hk/itsc/onlineapp/accounts/cai.html#collectcai.
The part-time lecture can email to elearning@cuhk.edu.hk if he/she needs additional assistance on getting their CWEM account and password