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CocoClass Frequently Asked Questions

Got any questions about CocoClass? Read the following FAQs below.

Account

CocoClass is only for current students, teachers and authorised staffs in the Faculty of Education, CUHK (Chinese University of Hong Kong).

You should use the .com domain.

  1. Visit https://cloud.cocorobo.com/
  2. Select your role (Teacher or Student)
  3. Enter your CUHK email address under the “Account” field
  4. The “Organization” field will select automatically
  5. Enter your Password (if you forget your password, please contact us to reset)
  6. Click “Sign In” button

Please contact us to reset password during office hours.

No, we don’t support WeChat as login to organization method.

No, it requires CUHK email address as login name as the organization is defined as ‘CUHK’.

No, the platform is currently optimized for PC use only. Mobile device support is not available now.

You cannot revert to the new version during your current login session. Please log out of the platform and log back in to restore the new version.

Click your profile image on top right corner, then click “Change Password”. Please note that this method does not apply if you have forgotten your password.

  1. Select “Administration”, then select “Student Management” in the right side bar.
  2. Click “Batch Add” to upload Excel file, you can click the button next to it to download a sample Excel file.
  3. Remember to assign student account to a class in “Class Management”

General

The homepage automatically redirects you after login. Hover over “Teaching Center” on the sidebar to access Course Management, Course Center, and CocoNote. Click “CocoFlow” for the Application Center (100+ official Agents). “Administration” leads to Students Management. Shortcut icons for AI Application, Course Center, and Course Management are also available on the homepage.

Yes, you can switch between English, Simplified Chinese, and Traditional Chinese on the platform. Please note that each language operates on a separate domain, with resources and courses isolated accordingly. We recommend using the English version to ensure the best experience, as switching languages or regions may lead to unexpected issues.

Use recommended browsers (Chrome 126+). Clear cache or try incognito mode.

No, you can only download those files you uploaded, but you cannot export the whole course content as some materials can only be operated within the platform.

As it is an online platform hosting outside, we strongly recommend not putting/storing any personal information on the system.

You can access “Knowledge Base” in CocoFlow to view the uploaded files and folders.

There is no storage limit for each account. However, larger file sizes result in longer upload times and are more prone to failure.

All files are stored indefinitely.

Courses

In Course Management, hover over “Create Course” → select “Simplified Course”. Enter Course Name, Tags (Grade/Theme/Subject), Cover Image, Visibility (Public), Teaching Classes, and Collaborators. Upload materials in the Learning Content area, add tasks with digital tools, then click “Confirm & Upload”.

Simplified courses have only one stage (all materials apply to all tasks).
Stage-based courses support multiple stages/phases, Objective Trees/Compass, course templates and advanced evaluation linking.

Yes! Choose “AI-Assisted Mode” or “Lesson Plan Analysis Mode”. Options include Generate from Scratch, from Existing Lesson Plans, Dialogue Mode, or Brainstorm Mode. The AI helps generate course brief, objectives, outline, lesson plans, digital task sheets, PPTs, and video suggestions.

Enter the course in Course Center or Management. Follow Mode (default) synchronizes student page switching with the teacher. Switch to Free Mode to let students navigate independently. Use the left panel for outline, right panel for student responses and statistics. Gadgets include countdown timer and pen/laser pointer.

Yes. In course creation, select Teaching Classes (multiple grades supported) and Collaborators (view/edit/copy/delete permissions). Public courses are visible to other teachers in the same organization via Course Center.

Hover over “Administration” on the homepage sidebar → Students Management. It provides total students, monthly activity, learning trajectories, and course participation data.

No, they are separated system from CUHK. Teachers need to create their own courses.

No, they are separated system from CUHK. Teachers need to import the student list by themselves.

The student list can be obtained from Blackboard or CUSIS. Teachers can also ask for the student list from the programme admin staff.

Yes, you can create a course without select Grade, Subject and Cover Image, these are optional.

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